Self-paced

As a manager, have you ever considered your role in helping your employees get sufficient rest, both on and off the clock? In this course, you’ll find out how your policies and choices can help your team members be more productive and less fatigued. You’ll discover management strategies that will enable employees to improve their sleep schedule. You’ll also learn how to encourage restful breaks during the workday. Finally, you’ll explore how best to support employees working unusual and extended shifts. After this course, you’ll know how to protect your team’s well-being and your organization’s health and wellness.

Topics covered are:

•  Describing management strategies that help employees get quality sleep
•  Implementing policies encouraging restful breaks during the workday
•  Providing support for employees working unusual and extended shifts

This course includes:

• Approximately 13 minutes of video lessons.
• A quiz with multiple-choice questions to check your understanding.

This quick guided meditation will help you practice mindful breathing, which can promote a sense of relaxation, relieve stress, decrease feelings of anxiety, and improve mood. The background music includes binaural beats and is played at a frequency that promotes healing and improves health and wellbeing.

Topics covered:

•  Use guided meditation to practice mindful breathing for improved mood and reduced stress

This course includes:

• Approximately 4 minutes of video lessons.
• A quiz with multiple-choice questions to check your understanding.

In order for individuals and organizations to be successful, they need to be adaptable and willing to make strategic pivots. This mini-course from American Management Association will speak to how to start thinking strategically (having one eye on what is and one eye on what if), understand how and why the role of the manager is changing, and empower team members to think strategically and share ideas across the organization.

Topics covered are:

• Define the value of strategic thinking
• Analyze the way in which managerial roles are evolving
• Recognize that all companies exist in an environment of perpetual change
• Differentiate between operational management and strategic leadership
• Identify how a strategic vision includes both internal and external factors

This course includes:

• Approximately 20 minutes of video lessons.
• A quiz with multiple-choice questions to check your understanding.

In her TED Talk “Helping others makes us happier -- but it matters how we do it,” social psychologist and writer Elizabeth Dunn explains how one key shift in the way we help can make a greater impact on others and boost our own happiness, too. You’ll learn why being more intentional about your contributions to charities, non-profit and public sector initiatives matters. Using relatable examples from her own life, Dunn sheds light on the power of generosity on our psychology and for social change. Note: In the spirit of sharing their ideas in a manner that is engaging, persuasive and/or authentic to them individually, this speaker uses language or metaphors that could be sensitive to some viewers

Topics covered are:

•  Boost your happiness and mental wellness by finding more ways to be generous
•  Make a greater social impact by checking your motivation

This course includes:

• Approximately 15 minutes of video lessons.
• A quiz with multiple-choice questions to check your understanding.

Learn how to use the world’s most popular software tool for analyzing and reporting on data. In this course you’ll learn to make your spreadsheets easily readable and visually appealing, while including complex functions and summary reports.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. Excel expert Kathy Jones will show you how to address function errors, customize your charts, and create and use tables and PivotTables to easily manipulate and summarize your data.

Topics covered are:

• Managing rows, columns, and worksheets
• Creating and using named ranges
• Adding logical and conditional functions
• Addressing formula errors
• Applying cell and number formats, including cell styles and themes
• Modifying charts
• Creating Tables and PivotTables
• Configuring page settings and headers/footers for printing

This course includes:

• Approximately 3 hours of video lessons.
• Downloadable templates and resources to help you apply what you've learned.
• A quiz with multiple-choice questions to check your understanding.

Learn how to use the world’s most popular software tool for analyzing and reporting on data. This course is your first step towards becoming an expert at using Excel.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. You will learn to work wonders with your data — from organizing lists to creating charts and interactive reports. Excel will help you answer critical business questions like ROI, budget allocations, expense tracking, and more.

Topics covered are:

• Navigating the interface
• Creating and saving workbooks
• Selecting and entering data
• Performing calculations
• Formatting data
• Adding charts and graphics
• Sorting and filtering lists

This course includes:

• Approximately 2 hours and 15 minutes of video lessons.
• Downloadable templates and resources to help you apply what you've learned.
• A quiz with multiple-choice questions to check your understanding.

This video discusses the importance of paying attention to and caring for our mental health in the same way we care for our physical health. We discuss the role of empathy, the importance of understanding, and the dangers of ice cream. It’ll all make sense once you watch it. Enjoy!

Topics covered are:

•  How and why to prioritize your mental well-being

This course includes:

• Approximately 10 minutes of video lessons.
• A quiz with multiple-choice questions to check your understanding.

The combination of ambition and “always on” technology is often a big source of stress and can leave us wondering exactly where to draw the line. Sometimes we get frustrated when the scale tips too heavily in one direction, but actually achieving work-life balance takes effort. In this course we’ll share some tools and techniques that you can use to help you strike a better balance.

Topics covered are:

•  Strike a better work-life balance and get things done
•  Find your priorities in life and in work
•  Find the importance of down time and schedule it in

This course includes:

• Approximately 12 minutes of video lessons.
• A quiz with multiple-choice questions to check your understanding.

Financial management is important and it can help you do your job more effectively. In this course you will learn four important objectives of financial management, maximizing profits, managing cash flow, developing financial scenarios and communicating effectively.

Topics covered are:

•  Discuss the four important objectives of financial management

This course includes:

• Approximately 8 minutes of video lessons.
• A quiz with multiple-choice questions to check your understanding.

This intermediate course is taught by Microsoft trainer Christina Tankersley, who will show you how to skillfully use key functions and features. You’ll also learn how to manage your documents and how to improve them using editing and collaboration tools.

Microsoft Word is a powerful word processing and document creation software used by business professionals worldwide. While used by millions of people daily, there are few who know how to maximize Word’s functions and features. In this course taught by Microsoft trainer Christina Tankersley, we’ll show you everything you need to know to work efficiently and create polished documents.

Christina will demonstrate how to use navigational tools to manage and work with multiple open documents. You’ll learn how to use formatting and editing features to give your documents a professional look that clearly communicates your content. And you’ll also learn how you can use tables to organize information in an easy-to-read format and how using text effects can give your documents an artistic flair!

Topics covered are:

• Arranging, viewing, and managing multiple windows
• Using advanced Find and Replace options and Paste Special options
• Customizing AutoCorrect
• Creating lists from existing text and modifying multi-level lists
• Adding, modifying, and deleting tabs
• Applying text effects, adding borders and shading to text, and changing page borders
• Changing margins and customizing line breaks and paragraph options
• Inserting page numbers, headers, and footers and applying them to specific pages
• Inserting and modifying footnotes and endnotes
• Applying and modifying table styles
• Adding calculations to a table and formatting, splitting, and merging table cells
• Collaborating using tracking and comments
• Creating Word Art and inserting SmartArt and 3D models
• Creating tables of tables, tables of figures, and tables of contents

This course includes:

• Approximately 3 hours of video lessons.
• Downloadable templates and resources to help you apply what you've learned.
• A quiz with multiple-choice questions to check your understanding.

This course explores best practices in providing customer service. This course can serve as an introduction if this is your first customer service job. But even if you are a seasoned professional, the scenarios and activities will give you a chance to ask yourself how you might better handle balancing the needs of your customers with the needs of your organization.

Topics covered are:

•  Adapt your customer service interaction to the customer's type
•  Explain how providing customer service over the phone or online differs from providing customer service in person
•  Explain why providing customer service requires great communication with co-workers and supervisor
•  Identify customers as one of four different types: agreeable

This course includes:

• Approximately 1 hour of video lessons.
• A quiz with multiple-choice questions to check your understanding.

Whether adopting new technology or adapting to a drastic shift in an organization's core focus, change is a constant in any successful business. Managers play a fundamental role in successful effecting changes across an organization, and meanwhile, humans, by nature, will often resist change out of fear of the unknown. This introductory course addresses the key issues managers face in a dynamic environment. By understanding the steps in effecting change and how to overcome resistance, a manager can successfully lead change at various levels of an organization.

Topics covered are:

•  Describe Kotter's Eight Step Process recommended for implementing change successfully
•  Discuss methods to foster participation
•  Discuss organizational change and the forms it can take
•  Discuss other models of change management (ADKAR)

This course includes:

• Approximately 4 hours of video lessons.
• A quiz with multiple-choice questions to check your understanding.