Supervising Effectively

Supervising Effectively is part of the Cutting Edge Communication Comedy Series. A powerful training series covering over 80 workplace topics every workplace needs to address. Short, sharp and funny with simple messages and skills for everyone. Cutting Edge Communication follows several characters through a landscape of social faux pas, insult and embarrassment. This series will amaze and enter-train, covering important lessons in human interaction, motivation, leadership, service, unprofessional behavior, apologizing, negotiating, stress, and difficult people, among many other workplace hot button issues. In Supervising Effectively, supervision mistakes are being made - Marcus is vague, Carol bullies and gives poor feedback and Serena makes the fatal mistake of starting an inappropriate discussion with Carol because she is attracted to a client. Effective supervision skills are shown and include using goals to achieve results and measuring the success, listening and supporting staff, acknowledging good work and focusing on building skills.

Topics covered are:

•  Don't be vague, INSTEAD: Use goals to achieve results
•  Don't use fear tactics, INSTEAD: Listen and be supportive
•  Don't give poor feedback, INSTEAD: Acknowledge good work
•  Don't have inappropriate discussions, INSTEAD: Focus on building skills

This course includes:

• Approximately 20 minutes of video lessons.
• A quiz with multiple-choice questions to check your understanding.