Self-paced

Dr. Henry Cloud—psychologist, speaker and best-selling author—discusses how to determine if someone is truly working to rebuild trust. Once a person breaks your trust, it takes time to earn it back. How do we know when someone is trustworthy again? Dr. Cloud says to observe the person’s behavior. “What I want you to do is sit in the bleachers and watch them,” he says. Are they truly engaging in the process that will reestablish trust? Are they self-motivated? Watch the video to hear from Dr. Cloud about navigating true change to rebuild trust.

Topics covered are:

•  Identify indicators that trust rebuilding efforts are genuine and sustained
•  Analyze how accountability and self motivation influence trust development
•  Evaluate whether individuals are actively engaging in improvement processes
•  Apply criteria to assess progress in rebuilding trust within relationships

This course includes:

• Approximately 5 minutes of video lessons.
• A quiz with multiple-choice questions to check your understanding.

The success of an organization is entirely dependent on its people. An organization's mission can only be achieved through the hard work of talented, dedicated employees, which is why hiring is a crucial task that organizations must get right. The key to a good hire is a good hiring process. HR professionals play a central role in ensuring the organization acquires the right talent. In this course, you'll learn how you can help your organization succeed by determining staffing needs, recruiting qualified candidates, conducting effective interviews, and selecting the best candidate for the role. This course outlines the hiring process from beginning to end--from developing a hiring plan through the onboarding process.

Topics covered are:

•  Define common stages of the hiring process
•  Describe the elements of orientation and onboarding a new hire
•  Describe the various options an organization has for meeting its work requirements
•  Identify a fair process to evaluate candidates
•  Identify necessary components of a job description
•  Identify the role that HR professionals play in the hiring process
•  List elements of a job offer
•  List the elements of an effective recruitment strategy
•  Plan an interview and describe best practices for interviewing candidates

This course includes:

• Approximately 3 hours of video lessons.
• A quiz with multiple-choice questions to check your understanding.

Are you struggling to find the right candidates through your hiring interviews? The process can often be more challenging and prone to mistakes than anticipated. In this course, you’ll learn why effective interviews are crucial for managerial success and organizational growth. Then, you’ll explore how to overcome the challenges associated with interviewing. Finally, you’ll identify common interviewing mistakes and learn strategies to avoid them. After this course, you’ll have the knowledge to start conducting more effective, fair, and consistent interviews, ensuring you hire the best candidates for your organization. This course is part of the Interviewer's Pocketbook series, offering valuable tips, tools, and techniques to help you choose the best candidates and prevent expensive recruitment errors.

Topics covered are:

•  Explain why effective interviews are crucial for managers and organizations
•  Discuss how to overcome the challenges with interviews
•  Explore common interviewing mistakes and how to avoid them

This course includes:

• Approximately 15 minutes of video lessons.
• A quiz with multiple-choice questions to check your understanding.

Our Successful Employee Onboarding: 01. The Importance of Onboarding course explores what you can do as an employer to facilitate a connection with new hires in order to retain them. High turnover can be costly for companies. In this course, we'll explore why losing employees can be expensive and how it can potentially foster a negative working environment. We'll also address how an effective onboarding process can prevent employees from leaving your company while benefitting your company as a whole. This course includes a video presentation with downloadable material for future reference and concludes with an online quiz to test your knowledge.

Topics covered are:

•  Recognize why losing employees is costly for companies as a whole
•  Identify the importance of having an effective onboarding process
•  Develop an onboarding process that focuses on employee retention

This course includes:

• Approximately 6 minutes of video lessons.
• A quiz with multiple-choice questions to check your understanding.

As the second part of our Successful Employee Onboarding series, the Successful Employee Onboarding: 02. Before They Start course reviews how to effectively bring on a new hire so they feel welcome. We'll start at the beginning and review the range of tasks that need to be completed before an employee's first day on the job. We'll also walk you through how to introduce your new hire to the team in a way that creates a welcoming environment. We'll address key questions new hires usually have before they start, so you can develop an effective onboarding program that ensures new hires feel comfortable and confident. This course includes a video presentation, downloadable supplementary material and a short quiz to test your knowledge.

Topics covered are:

•  Complete essential onboarding tasks before a new employee's first day
•  Introduce new hires in a way that makes them feel welcome
•  Develop an onboarding program that successfully addresses new employee questions and concerns

This course includes:

• Approximately 8 minutes of video lessons.
• A quiz with multiple-choice questions to check your understanding.

It’s not uncommon for new employees to begin their careers with a company remotely. More and more companies are offering working from home as an option. It’s important that no matter where your new employee is physically located, they have a positive and effective onboarding experience. In this topic, you’ll learn some tips for onboarding remote employees to help them feel supported and connected.

Topics covered are:

•  Describe what you should do before a new remote employee’s first day
•  Describe who you should schedule video meetings with for a new remote employee during onboarding
•  Describe ways to help a new remote employee feel connected and part of the company culture

This course includes:

• Approximately 5 minutes of video lessons.
• A quiz with multiple-choice questions to check your understanding.

Is your hiring process helping or hurting your brand? In this course, Sean Kennedy shares how to design a hiring journey candidates actually love. Learn to craft engaging job descriptions, streamline your application process, communicate clearly, and conduct fair interviews. You’ll also discover how to give meaningful feedback, make memorable offers, and create an effective onboarding experience. After this course, you’ll be ready to attract top talent with a seamless hiring process.

Topics covered are:

•  Explain the impact of candidate experience on hiring outcomes
•  Write job descriptions that attract the right candidates by using engaging and inclusive language
•  Design a streamlined and user-friendly application process that reduces friction and improves completion rates
•  Communicate proactively and transparently with candidates throughout the hiring journey
•  Apply strategies for conducting structured and fair interviews
•  Evaluate and improve your hiring process using feedback and metrics

This course includes:

• Approximately 14 minutes of video lessons.
• A quiz with multiple-choice questions to check your understanding.

Discover insights from the book "The Staff Engineer’s Path: A Guide for Individual Contributors Navigating Growth and Change" by Tanya Reilly. In this course, you'll learn how to build influence and create impact in a technical role without moving into management. The book includes strategies for time management, creating a technical vision, and unblocking stalled projects, as well as insights into career paths for senior engineers. This book is ideal for anyone who wants to advance in a technical career without leaving an individual contributor role. After this course, you'll be prepared to apply your insights about technical leadership to your life and career.

Topics covered are:

•  Summarize the key points from "The Staff Engineer's Path"
•  Apply insights from "The Staff Engineer's Path" in your life and career

This course includes:

• Approximately 19 minutes of video lessons.
• A quiz with multiple-choice questions to check your understanding.

Supervising Effectively is part of the Cutting Edge Communication Comedy Series. A powerful training series covering over 80 workplace topics every workplace needs to address. Short, sharp and funny with simple messages and skills for everyone. Cutting Edge Communication follows several characters through a landscape of social faux pas, insult and embarrassment. This series will amaze and enter-train, covering important lessons in human interaction, motivation, leadership, service, unprofessional behavior, apologizing, negotiating, stress, and difficult people, among many other workplace hot button issues. In Supervising Effectively, supervision mistakes are being made - Marcus is vague, Carol bullies and gives poor feedback and Serena makes the fatal mistake of starting an inappropriate discussion with Carol because she is attracted to a client. Effective supervision skills are shown and include using goals to achieve results and measuring the success, listening and supporting staff, acknowledging good work and focusing on building skills.

Topics covered are:

•  Don't be vague, INSTEAD: Use goals to achieve results
•  Don't use fear tactics, INSTEAD: Listen and be supportive
•  Don't give poor feedback, INSTEAD: Acknowledge good work
•  Don't have inappropriate discussions, INSTEAD: Focus on building skills

This course includes:

• Approximately 20 minutes of video lessons.
• A quiz with multiple-choice questions to check your understanding.

The Power of Intrinsic Motivation for Your Team is a training course that teaches you how to inspire stronger effort, creativity, and commitment by understanding what truly drives people at work. In this learning experience, you will see how building the right environment leads to higher engagement, better performance, and stronger teamwork without relying only on rewards or pressure. These skills enable you to create teams that take ownership, stay focused, and continually improve over time. Explore what intrinsic motivation means and why people do their best work when they feel personally connected to what they do. Instead of working only to meet deadlines or avoid consequences, motivated employees act because their work feels meaningful and worthwhile. You will learn how this internal drive leads to persistence, problem-solving, and a sense of pride in results, even when challenges arise. This course introduces three key drivers that support intrinsic motivation: autonomy, mastery, and purpose. Discover how offering individuals suitable options promotes trust and motivates accountability. You will also learn how supporting skill growth helps people feel a sense of progress and confidence in their roles. Identify common barriers that weaken motivation, including unclear expectations, inadequate feedback, and overly restrictive work environments. By the end, you will be prepared to create conditions that encourage people to contribute ideas, improve their skills, and remain committed to shared goals. These strategies help you strengthen performance while also supporting job satisfaction and team stability. When intrinsic motivation is supported, effort becomes consistent, collaboration improves, and results grow in ways that last.

Topics covered are:

•  Identify signs of strong and weak intrinsic motivation at work.
•  Support autonomy by offering choice in daily work tasks.
•  Encourage skill growth through regular feedback and coaching.
•  Connect daily tasks to meaningful team and business goals.
•  Reduce workplace barriers that lower motivation and engagement.
•  Apply motivation strategies during meetings and performance discussions.

This course includes:

• Approximately 9 minutes of video lessons.
• A quiz with multiple-choice questions to check your understanding.

This course provides managers and supervisors with an understanding of equal employment opportunity (EEO) and discrimination. This course refers to state and federal legislation in Australia.

Topics covered are:

•  Demonstrate an understanding of what equal employment opportunity (EEO) means
•  Describe behaviour that is considered unlawful discrimination and defences and exceptions
•  Recognise how organisations should manage internal complaints
•  Recognise what happens when an individual makes an external complaint
•  Define your role and responsibility as a manager or supervisor to ensure your workplace is free of discrimination

This course includes:

• Approximately 45 minutes of video lessons.
• A quiz with multiple-choice questions to check your understanding.

Recruiting Toolkit: 07. Conducting an Interview is an elearning course that offers best practices you can use during interviews to select the most qualified candidate for the job. We'll discuss phone interviews, face-to-face interviews, how to build rapport, and we'll take an in-depth look at some interviewing questions to help you gather as much information from your candidates as possible. In this course, you’ll learn a quick and efficient way of pre-screening to weed out applicants. Plan how to conduct a behavioral style of interview and ask probing questions to assess your candidate's past and future performance. The course also provides tips on how to promote your organization in a competitive labor market. This course is part of our Recruiting Toolkit series. It comes with a video with audio narration, downloadable materials, and a quick quiz. Take this course along with others in the Recruiting Toolkit series and acquire effective strategies to improve the hiring process.

Topics covered are:

•  Pre-screen applicants to determine who moves on to the next round
•  Ask effective interview questions that will get you the information you need
•  Establish a consistent interview process to make fair and informed hiring decisions

This course includes:

• Approximately 11 minutes of video lessons.
• A quiz with multiple-choice questions to check your understanding.