4 Steps for Dealing With a Difficult Team Member

Mark Lutz, pastor of growth and healing at Vineyard Cincinnati, shares steps leaders can take when they have a difficult person on their team. He explains there are three things to do upfront to establish a collaborative relationship with the person. The last step is to talk about the discrepancy and set clear expectations moving forward. “[As the leader,] I'm going to have to talk about whatever discrepancy is making this a difficult interaction,” explains Mark. “I declare what I see differently and I have to state very plainly the most I'm willing to do, the least I'm willing to accept, the requirements, and what the consequences will be for not meeting those requirements.” Watch the video to learn more about these four steps on how to deal with difficult people.

Topics covered are:

•  Analyze how listening to emotions improves interactions with difficult individuals
•  Apply techniques that validate emotions without agreeing with incorrect perceptions
•  Evaluate how collaboration reduces resistance in difficult conversations
•  Communicate clear expectations requirements and consequences during conflict situations

This course includes:

• Approximately 6 minutes of video lessons.
• A quiz with multiple-choice questions to check your understanding.