CX Design & Customer Experience

In this short video resource Julie Drybrough shares her tips for improving the quality of your coaching conversations and provides learners with an opportunity to reflect on the own experiences as a coach and a coachee.

Topics covered are:

•  Identify the key features of a successful coaching conversation
•  Integrate best practice into your coaching conversations

This course includes:

• Approximately 10 minutes of video lessons.
• A quiz with multiple-choice questions to check your understanding.