How Can I Help You? Customer Service Best Practices (MindEdge)

This course explores best practices in providing customer service. This course can serve as an introduction if this is your first customer service job. But even if you are a seasoned professional, the scenarios and activities will give you a chance to ask yourself how you might better handle balancing the needs of your customers with the needs of your organization.

Topics covered are:

•  Adapt your customer service interaction to the customer's type
•  Explain how providing customer service over the phone or online differs from providing customer service in person
•  Explain why providing customer service requires great communication with co-workers and supervisor
•  Identify customers as one of four different types: agreeable

This course includes:

• Approximately 1 hour of video lessons.
• A quiz with multiple-choice questions to check your understanding.