Turning Resistance and Conflict into Collaboration and Consensus (AMA)

When resistance or conflict erupts and jeopardizes results, it is necessary for leaders to convince resistant people, engage in conversations, and use strategies to get the results they want. This mini-course by American Management Association explores effective practices to turn resistance and conflict into consensus and collaboration.

This course includes:

• Approximately 20 minutes of video lessons.
• A quiz with multiple-choice questions to check your understanding.