Managing Resistance to Change (AMA)

A manager’s role turns into a leadership role during times of change. In this mini-course from American Management Association, you will learn specific communication tactics to drive change and leadership actions to address employee doubts about change. This will enable your organization to gain a competitive edge over other organizations that struggle with internal change resistance.

Topics covered are:

• State the reasons why organizations and people resist change
• Identify specific communication tactics to drive change
• Explain leadership actions that will address employee doubt about change

This course includes:

• Approximately 20 minutes of video lessons.
• A quiz with multiple-choice questions to check your understanding.